Old Hook Medical Frequently Asked Questions
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1)
What is your fax number?
- If you are trying to reach Dr. Gold, Dr. Dombrowski, Dr. Ryan, or Aileen Twomey, NP: 201-666-3919.
- If you are trying to reach Dr. Rosner, Dr. Levine, Dr. Ali, Dr. Glaubiger, or Dr. Pavlou: 201-666-6860.
- If you are trying to reach Dr. Goldstein, Dr. Zucker, Dr. Daud, Dr. Cantor, or Dr. Jacowitz: 201-664-4951.
- For administration or billing questions: 201-497-1060.
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2)
What are your office hours?
We are open Monday – Thursday, 9 am – 8 pm; Fridays 9 am – 5 pm; Saturdays 9 am – 12 noon.
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3)
Where are you located?
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4)
How long does it take to get an appointment?
At Old Hook Medical, we try to make appointments quickly, and in some cases, the same day for our patients. We offer night and weekend appointments to make scheduling easier.
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5)
What insurance do you accept?
All major insurances except Medicaid (i.e.: Aetna, Cigna, Oxford/UHC, BCBS, NY Gov’t Employees, GHI, Greatwest, Beechstreet, Magnacare, PCHS, Medicare, etc).
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6)
What forms of payment do you accept?
We accept checks, cash and all major credit cards.
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7)
What hospitals are you affiliated with?
Our physicians are on staff at The Valley Hospital in Ridgewood and at Hackensack Medical Center in Hackensack.
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8)
Which doctors are currently accepting new patients?
All of our doctors are accepting new patients.
For acupuncture, please contact Dr Glaubiger.
For cardiology, please contact Dr Jacowitz.
If you need an endocrinologist, please contact Dr Daud or Dr Levine.
For gastroenterology, please contact Dr Goldstein or Dr Zucker.
For hematology, please contact Dr Gold.
If you need an internal medicine specialist, please contact Dr Gold, Dr Dombrowski, Dr Ali, Dr Glaubiger, or Aileen Twomey, NP.
If you need an oncologist, please contact Dr Gold.
For otolaryngology or audiology, please contact Dr Cantor.
For physiatry and rehabilitation medicine, please contact Dr Ryan.
For podiatry, please contact Dr Goldstein or Dr Sutera.
For psychiatry, please contact Dr Zaidi.
For pulmonary and sleep medicine, please contact Dr Pavlou.
For retina specialists / retina surgeons, please contact Dr Angioletti.
For rheumatology, please contact Dr Rosner.
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9)
What type of medical testing is performed in your offices?
At Old Hook Medical we perform a wide array of tests including bone density screenings, breast imaging, CAT scans, MRIs, and vascular testing. Within our building patients have access to laboratory services and colonoscopies.
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10)
Do any of your doctors see children?
Dr Dombrowski and Aileen Twomey, NP see patients as young as 7 years old. Dr Cantor sees children of any age. All of our other physicians see patients who are over 18 years old.
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11)
What is your protocol in regards to referrals?
Our referral department is open part-time. Messages are checked 2-3 times per week and referrals take 3-5 business days to be processed. Unless otherwise stated, referrals will be mailed to you. If you have an emergency and need a referral more quickly, please do not leave a message. Instead, dial option 0 at the main menu and ask to speak to the receptionist at the front desk.
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12)
What is the protocol for obtaining prior authorization for my medication?
Unfortunately, we are unable to make individual telephone calls to patient’s insurance companies to obtain prior authorization. Instead, we request that the patient contacts his/her insurance carrier and has the prior authorization form faxed to our office. Old Hook physicians will complete the form and fax it back to the insurance carrier.
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13)
The doctor will not renew my medication because I haven't been seen within the last 3 months. Why is that?
Standard medication protocol dictates that patients who are on continuing medication(s) are to be monitored every three months. If your medication has been denied for a renewal because you haven’t been seen recently, we will renew your prescription for the short amount of time needed to allow you to see your physician.
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14)
If I see one doctor in your office, will another doctor have access to my medical records?
Yes, our electronic health records computer system allows Old Hook physicians to update your records instantaneously and share information.
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15)
Can I see more than one doctor in the same day?
The only insurance company that will allow a patient to see more than one doctor in a day is Medicare. All other insurance carriers prohibit a patient from seeing multiple doctors in the same practice on the same day.
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16)
I had my blood work done several weeks ago and haven't heard the results. Why is that?
Our medical assistants call patients with their laboratory tests results only in the event of abnormal findings. We do not call for normal results. However, you are welcome to call us and we will be happy to discuss the findings with you.
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17)
I was told that Old Hook Medical Associates accepts my insurance for a colonoscopy, however in the information package it mentions that the Surgicenter is out of network.
All of our doctors (gastroenterologists included) accept all major health insurances. While our Surgicenter is out for network for most insurances you are only responsible for your in-network deductible and obligations. The Surgicenter is in-network for Oxford, United Healthcare and Horizon.
